Terms of Service

These Terms of Service govern your use of the PureFlow UK website and the purchase of our products and services.

1. Introduction

Welcome to PureFlow UK. These Terms of Service ("Terms") govern your access to and use of our website, www.fact-magic.com ("Website"), as well as the products and services offered by PureFlow UK.

By accessing or using our Website, or by purchasing our products and services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website or purchase our products.

PureFlow UK is registered in England and Wales under company number 12345678, with our registered office at 45 Waterside Lane, Manchester, M1 5QJ, United Kingdom.

2. Use of Our Website

2.1 Account Registration

Some features of our Website may require you to register an account. When you register, you agree to provide accurate, current, and complete information and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your account credentials and for all activities that occur under your account.

2.2 Prohibited Activities

You agree not to engage in any of the following prohibited activities:

  • Violating any applicable laws or regulations
  • Infringing on the rights of others
  • Attempting to interfere with, compromise the security of, or disrupt the Website
  • Engaging in any automated use of the system, such as scraping or using robots or spiders
  • Attempting to impersonate another user or person
  • Using the Website in any manner that could interfere with, disrupt, or negatively affect other users

3. Products and Services

3.1 Product Information

We endeavour to display and describe our products and services as accurately as possible. However, we do not guarantee that product descriptions, colours, or other content available on our Website are accurate, complete, reliable, current, or error-free.

3.2 Prices and Payment

All prices shown on our Website are in British Pounds (£) and include VAT where applicable. We reserve the right to change prices at any time. Payment must be made in full at the time of order. We accept various payment methods as indicated on our Website.

3.3 Order Acceptance

Your order is an offer to buy from us. We reserve the right to accept or decline your order for any reason, including unavailability of products, errors in pricing or product information, or issues with your account or payment method.

4. Delivery and Returns

4.1 Delivery

We aim to deliver products within the timeframe specified at checkout. Delivery times are estimates and not guaranteed. Risk of loss and title for items purchased pass to you upon delivery of the items to the delivery address you specified.

4.2 Returns and Refunds

You may return most new, unused products within 30 days of delivery for a full refund. Products must be returned in their original packaging. Certain products cannot be returned due to health and safety reasons, as specified in the product description.

To initiate a return, please contact our customer service team. Return shipping costs are the responsibility of the customer unless the product is defective or we've made an error.

5. Warranty and Liability

5.1 Product Warranty

Our products come with a 12-month warranty against manufacturing defects. This warranty does not cover damage resulting from improper use, accidents, or normal wear and tear. Some products may have extended warranty options as specified in the product description.

5.2 Limitation of Liability

To the fullest extent permitted by law, PureFlow UK shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

  • Your use or inability to use our Website or products
  • Any unauthorized access to or use of our servers or personal information
  • Any interruption or cessation of transmission to or from our Website

Our total liability for any claims arising from these Terms shall not exceed the amount you paid for the product or service that is the subject of the claim.

6. Intellectual Property

All content on our Website, including text, graphics, logos, icons, images, audio clips, and software, is the property of PureFlow UK or our licensors and is protected by UK and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website without our prior written consent.

7. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our Website or purchasing our products, you consent to the collection and use of information as described in our Privacy Policy.

8. Changes to Terms

We may revise these Terms at any time. The most current version will be posted on our Website with the effective date. Your continued use of our Website or purchase of our products after the posting of revised Terms means you accept the changes.

9. Termination

We may terminate or suspend your access to our Website immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, your right to use the Website will immediately cease.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us

If you have any questions about these Terms, please contact us:

  • By email: [email protected]
  • By phone: +44 (0) 161 123 4567
  • By mail: PureFlow UK, 45 Waterside Lane, Manchester, M1 5QJ, United Kingdom

Last Updated: 15 May 2023